AI workshop
Process analysis, choice of the first scenario, assessment of risks, data and the AI agent implementation plan.
- process analysis
- scenario selection
- risk assessment
- implementation plan
AI · Customer service · Sales · Automation
We design AI agents for your website, messengers and internal processes. The agent uses company knowledge, answers repetitive questions, qualifies enquiries, collects data and triggers agreed actions in your CRM, n8n or other systems.
Why an AI agent
An AI agent understands questions in natural language, looks up information in approved sources and guides the user to the next step: a consultation, an enquiry, a purchase, a handoff to a manager or an internal action.
NEXALYQ defines the agent's role, knowledge sources, tone of communication, security rules, integrations and the moment a conversation is handed to a human. That way AI supports a real process rather than becoming an uncontrolled advisor.
What the solution can do
Uses an approved knowledge base and answers repetitive questions about services, process, prices, terms and next steps.
Collects the information needed, clarifies the need, determines the direction and hands the manager a structured enquiry.
Suggests the next step, collects contact details and directs the user to a form, calendar or your team.
Finds procedures, documents and answers in company knowledge without searching across different tools.
When the rules are met, creates a task, updates the CRM, sends a message or triggers an automation through n8n.
Recognises difficult or risky situations and passes the conversation to a specialist together with the full context.
Conversation scenario
A customer or employee describes the need in their own words.
The agent recognises the intent and finds the information needed.
Forms a reply in line with company knowledge and rules.
After confirmation it carries out a permitted step in the system.
If needed, it hands the case to a human with the full context.
Implementation process
We analyse frequent questions, data, available tools, risks and the expected business result.
We agree knowledge sources, tone, permissions, limits, integrations and rules for handing over to a human.
We connect the model, knowledge base and systems and test realistic conversation scenarios.
We analyse conversations, answer quality, handoff points and the next tasks to automate.
Data and integrations
We connect the agent to selected sources and systems: your website, CRM, documents, knowledge base, email, calendar, Telegram, WooCommerce, APIs or n8n. Access is limited to the information needed for its role.
Important actions may require confirmation, an additional rule or a handoff to a human. This helps maintain control over quality, security and accountability.
Control and security
Indicative budget
The cost depends on the agent's role, amount of knowledge, number of channels, integrations, permitted actions, testing and monitoring requirements. Below are base packages consistent with the logic of NEXALYQ services.
Process analysis, choice of the first scenario, assessment of risks, data and the AI agent implementation plan.
One AI agent for a website or process: knowledge base, conversation scenario, tests, answer rules and a basic integration.
An extended AI agent connected to CRM, n8n, forms, messengers and several data sources.
The final cost depends on the amount of knowledge, number of channels, integrations, permissions, scenarios, testing and monitoring requirements. Use of models, hosting and external APIs is billed separately.
FAQ
Yes. We configure the agent using approved materials, a knowledge base and rules. The range of answers can be limited.
It can ask for clarification or hand the conversation to a human instead of making up an answer.
Yes, if the system supports integration. Actions are limited by permissions, agreed conditions and security rules.
We adapt the scope of data, access, logging, handoff rules and hosting to the process and risk level.
A simple agent can be launched within a few weeks. We implement more complex solutions in stages.
Yes. After launch we analyse the results and extend knowledge, channels, integrations and permitted actions.